WHAT SPACES ARE YOUR LIGHTS DESIGNED FOR?
Designed with human sensory needs in mind, Acustico Lighting products are shining in workplaces, residences, cafes and restaurants, educational, public and aged living spaces.
HOW DOES THE PRODUCT ABSORB SOUND?
The open-cell materials we use along with the corrugated profile passively absorb and diffuse sound waves. Independent testing reveals the Musica Collection absorbs up to 30 per cent of conversational and 45 per cent of high frequency sound. For independent testing results, please visit our Sound Lab.
WILL YOUR LIGHTS PUT AN END TO ALL OUR ACOUSTIC PROBLEMS?
We can absolutely guarantee that noise will be absorbed and diffused through the use of an Acustico Lighting product. However, there are so many variables to creating a acoustically great space, including: the volume of the space, surface finishes, wall and ceiling construction and other objects in the space, etc, it’s always best to check with an acoustic consultant for a full appraisal. For a better understating of the acoustic benefits of the Acustico Lighting Collection, please visit our Sound Lab.
DO YOU TAKE CUSTOM ORDERS?
We can custom make the Musica II Collection to any PMS colour. We also welcome the opportunity to discuss collaborations for new designs.
HOW LONG DOES THE LED LIGHT LAST?
50,000 hours for the LED strips (linear lights) and 75,000 for LED panels (round lights)
CAN THE LED LIGHTS BE REPLACED?
Yes, the LED strips and LED panels can be replaced via a licensed electrician. Both are available for purchase. Please get in contact via our website.
DO YOU OFFER A TRADE DISCOUNT?
Yes, our clients are predominantly specifiers, designers, architects and trade suppliers. By supplying us with your design or supply related ABN you are eligible for a significant discount off the RRP price. Please go to our Contact page for a trade quote.
WHERE ARE YOUR PRODUCTS MADE?
The Acustico Lighting Collection is proudly Australian designed and manufactured from low VOC materials.
DO YOU CONSIDER THE ENVIRONMENT IN THE PRODUCTION OF YOUR PRODUCT?
Yes! We use GECA or recycled materials for over 90% of our materials and offer an end-of-life returns system. Please go to our Impact page for additional information.
VIEWING THE PRODUCT
IS IT POSSIBLE TO SEE YOUR LIGHTS ON DISPLAY?
We currently do not have a showroom. We are able to send a sample of the product materials should you wish to touch and feel prior to purchase. Please request a sample via our contact page.
IS THIS THE ONLY LIGHT SOURCE REQUIRED IN A ROOM?
Our lights have the ability to be used as ambient, mood and task lighting. Thus, it is recommended they be installed on a dimmer so that the light output can be varied depending on the situation.
Designer Tip: Lighting in a space always looks best if there is more than one light source.
WHAT BULB WATTAGE SHOULD I INCLUDE IN MY 240V FITTING?
A 4 Watt LED bulb will provide the best ambient light for a cosy space. The wattage can be increased if you require greater light output.
WHAT IS THE DELIVERY LEAD TIME?
If the product is in stock you should receive it anywhere in Australia within 7-10 days (often sooner). If the product is made to order the lead time is 6-8 weeks.
DO YOU SHIP INTERNATIONALLY?
Yes, our lights know no borders. Ask us for a quote.
CAN I CHANGE MY MIND ONCE I’VE PURCHASED THE PRODUCT?
Please specify your purchase carefully, as once the product is shipped there is no option to return or exchange it due to change of mind. All sales are non-refundable.
WARRANTY AND CARE
HOW DO I CLEAN THE PRODUCT?
The products can be easily cleaned by vacuum (dusting brush attachment) or wiped with a clean, damp (not wet) soft cloth. Do not rub excessively. Do not use abrasive cleaners.
WHAT IS YOUR WARRANTY?
We are happy to supply you with our warranty and terms and conditions upon request via our Contact page.